Hi Stephen,
Thank you so much for your feedback! We're glad to hear that you love the look and design of your new diffuser.
Because our hand-blown glass parts require extra protective cushioning and pure botanical oils follow strict international shipping guidelines, larger orders with delicate accessories are often split into separate, shock-proof packages to ensure safe transit.
As tracked via your order updates, the second package containing your extra glass and oils was safely delivered a few days later. We’ve also reached out to you directly via email to make sure everything is running smoothly.
Thank you for your patience and support! If you have any questions at all, our support team is always just an email away.