Politica de expediere

Processing Time

  • Orders are processed within 1–2 business days.
  • Tracking information will be emailed once dispatched (may update online after 1 business day).

Shipping Costs & Free Shipping Thresholds

  • United Kingdom: £4 flat rate / FREE on orders over £30 (Mainland UK only. We do not ship to: BT, IV, HS, ZE, KW, IM, GY, JE, BF, PA, PH, AB36-38, AB54-56, FK17-21, KA27-28, TR21-25, and HA4).
  • United States: Standard $7 flat rate (FREE over $50) / Express $14.99 ($9.90 over $50)
  • Hawaii, Alaska & Puerto Rico: Flat rate $19.90 for all orders.
  • France, Germany, Netherlands: Standard €4 flat rate (FREE over €42) / Express €9 (€6 on orders over €42)
  • Spain: €4 flat rate / FREE on orders over €42 (Mainland Spain only. We do not ship to: the Canary Islands, Balearic Islands, Ceuta, or Melilla.)
  • European Union (Other 23 countries): €4 flat rate / FREE on orders over €42
  • Canada / New Zealand / Qatar: $5 USD flat rate / FREE on orders over $50 USD
  • Australia: $12 AUD flat rate / FREE on orders over $60 AUD
  • Singapore / Malaysia: $5 USD flat rate / FREE on orders over $40 USD
  • Japan: ¥800 JPY flat rate / FREE on orders over ¥7,000 JPY
  • UAE: 25 AED flat rate / FREE on orders over 150 AED
  • Saudi Arabia / Kuwait: $10 USD flat rate / No free shipping available
  • (Accurate shipping costs and delivery estimates are displayed at checkout.)

Estimated Delivery Times

  • United Kingdom(Mainland only): 5–10 business days.
  • France, Germany, Netherlands (Express): 3–5 business days.
  • France & Netherlands (Standard): 5–10 business days.
  • United States (Express): 5–7 business days.
  • United States (Standard): 8–10 business days.
  • Hawaii, Alaska & Puerto Rico: 8–15 business days.
  • European Union (Other 25 countries): 5–10 business days.
  • Japan / Singapore /Malaysia: 3–7 business days.
  • Australia: 5–10 business days.
  • Canada: 7–14 business days.
  • New Zealand: 5–12 business days.
  • UAE / Qatar: 7–15 business days.
  • Saudi Arabia / Kuwait: 7–15 business days

Duties & Taxes (No Extra Charges)

  • All orders are shipped DDP (Delivered Duty Paid).
  • You will not be charged any import duties, VAT, or customs fees — everything is already included in the price you pay at checkout.
  • Chavanc Aroma handles all customs clearance on your behalf, so your order will be delivered smoothly without unexpected costs.

Responsibility & Risk

Once your order has been delivered to the shipping address, ownership and responsibility of the goods transfer to you. In the case of loss or damage, please contact both the carrier and our support team for assistance.

Customer Support

Email: support@chavanc.com