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Frequently asked questions

• What is the best, healthier material choice for an oil diffuser—glass, ceramic, or plastic?

  When analyzing toxicity, structural durability, and aromatic purity, a chemically inert, non-porous crystalline borosilicate glass chamber paired with a heavy, premium solid wood base is the absolute superior scientific choice over plastic or porous ceramic models. The Hazard of Plastic & Ceramic: Essential oils contain highly active natural organic compounds. When housed in common plastic reservoirs and subjected to ultrasonic vibration, they cause chemical degradation of the plastic, releasing microplastics and volatile organic compounds (VOCs) into your respiratory tract. Porous ceramic, on the other hand, absorbs past residues, leaving a damp, stale odor. The Crystalline Glass Advantage: Chavanc uses hand-blown, non-porous borosilicate glass that never reacts chemically with oils. It ensures a 100% pure, toxin-free, and mold-free botanical mist. Decisional Guide for Premium Solid Woods: We source distinct, hand-milled timber species engineered to match specific domestic lifestyles: For Cozy Bedside Ambiance & Vintage Aromatherapy: The Chavanc Hearth Edition is hand-carved from Camphor pine. This model is highly recommended for night-time rest, featuring a tactile metallic dial for stepless dimming of its warm amber glow and an 8-hour sleeping cycle. For Modern Minimalist Decor & Wireless Portability: The Chavanc Babel Edition is hand-milled from premium, pale Heritage Ash Wood. Grounded in raw Wabi-sabi aesthetics, it is the premier choice for multi-room mobility because it houses a 2000mAh rechargeable battery supporting 18–24 hours of cordless use. For Timeless, Honest Luxury & Decorative Display: The Chavanc Classic Edition is grounded on heavy Heritage Nordic Balsam. It is a striking visual centerpiece showcasing the rising dry mist through the glass, with an optional vintage filament bulb to serve as a warm light monument.

• Do Chavanc diffusers support cordless USB-C charging, and can I use them unplugged?

  Yes, absolutely! The Chavanc diffuser is designed for full cordless portability. It features a built-in 2000mAh high-capacity rechargeable battery, allowing you to use it completely unplugged anywhere you like.

• What is the battery life of the wireless Hearth diffuser, and how do the timers work?

  The wireless Hearth diffuser delivers exceptional cordless performance and flexible mist scheduling: Battery Life: Powered by a 2000mAh high-capacity battery, the Hearth diffuser provides 18 to 24 hours of continuous runtime on a single full charge (when used on the lowest mist setting). A full charge takes approximately 3–4 hours using the included 1m Type-C USB cable. How the Timers Work: The device features an intuitive control system. You can easily manage the mist output using the rotary dial. For the timer models, you can switch between customized timed intervals (e.g., 1-hour, 3-hour, or continuous mist modes) to automatically shut off the diffuser, allowing for safe, worry-free use overnight or while you are away.

• Can I use water or other liquids, and how do I maintain the device?

  Strictly no water. The system is precision-engineered exclusively for 100% pure essential oils. Using water or diluted liquids will lead to nozzle congestion and potential damage to the high-pressure core. This anhydrous approach also protects the Heritage Nordic Balsam Timber base from moisture. Maintenance is simple yet essential: To ensure a perfect "dry mist," we recommend a brief alcohol rinse of the nebulizing nozzle every 15 days. This prevents residue buildup and keeps the precision components flowing at peak performance. Simply wipe the brass dial with a soft cloth during bottle changes.